The fine print, written in plain English.

HIGH RISK INVESTMENT WARNING: Trading Foreign Exchange (FX) and Contracts for Difference (CFDs) is highly speculative, carries a high level of risk and may not be suitable for all investors. You may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose.

Before deciding to trade, you should carefully consider your objectives, financial situation, needs, and level of experience. You should be aware of all the risks associated with trading on margin, and seek independent advice from an authorised financial adviser if you have any doubts.

RESTRICTED JURISDICTIONS: TradeX Philippines does not offer Contracts for Difference (CFDs) or any other trading services to residents of certain jurisdictions including the United States of America (USA), Iran, and Canada. It is the responsibility of the client to ensure they comply with local laws before opening an account.

The information on this website is not directed at residents of jurisdictions where the publication or availability of these services is contrary to local law or regulation. Any person accessing this website outside the jurisdictions where TradeX is authorised to provide its services does so on their own initiative and is solely responsible for compliance with the applicable local laws.

TradeX operates a documented KYC programme aligned with FATF recommendations. Every applicant is identity-verified, address- verified, and risk-scored before any trading account is funded. Source-of-funds documentation is required at thresholds defined in our internal AML policy and reviewed annually by an independent auditor.

Suspicious-activity reports are filed promptly with the relevant competent authorities. We will not service accounts where adequate verification cannot be obtained, and reserve the right to freeze balances pending review where activity is materially inconsistent with the client's declared profile.

All client orders are routed to a panel of Tier-1 liquidity providers and executed at the best price available across that panel at the moment of routing. TradeX does not internalise flow, does not run a proprietary book against client orders, and does not trade against client positions.

Execution quality is measured continuously: median fill latency, slippage distribution, and rejection rates are published quarterly on this page in line with global best practice. Where execution falls short of the standards laid out in this policy, the affected client will be contacted directly.

A complaint may be raised in writing to support@tradex-philippines.com. An acknowledgement is issued within two business days. A substantive response is provided within fifteen business days, and where a longer investigation is required, the client is kept informed of progress at least every fortnight.

Where a client is not satisfied with the firm's final response, recourse is available to the relevant external dispute resolution body in the jurisdiction governing the client's account agreement.

Client funds are held in segregated bank accounts at Tier-1 financial institutions, ring-fenced from the firm's operational capital. Daily reconciliation is performed and reviewed by an independent auditor on a quarterly basis.

TradeX does not lend or rehypothecate client funds. Withdrawals are processed within one business day of approval, subject to the payment-channel timelines disclosed at the time of withdrawal request.

Personal data is processed in accordance with our Privacy Notice, which is provided at the point of account opening and republished on request. We do not sell client data, do not share it with third-party marketers, and do not use it for purposes outside the provision of regulated brokerage services and our regulatory obligations.

Data subjects retain the right to access, correct, and erase personal data held by the firm, subject to the firm's regulatory record-keeping obligations.

The full client agreement is provided to every applicant at the point of account opening and forms the binding legal contract between the client and TradeX Philippines Company Ltd. By opening an account, the client confirms they have read, understood, and accepted the agreement in full.

A redline of every material change is published on this page at least thirty days before the change takes effect. Existing clients are notified by email and in-platform message, and may close the account before the change takes effect without penalty.